Uncover root causes, agent coaching opportunities, and product issues from support calls. We build custom web applications to replace manual call sampling, spreadsheet-based categorization, and anecdotal quality assurance. The system automates the
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GHS¢(2,000.00 - 9,000,000,000.00) From GHS¢2,000.00
Asorkuenu IT Solutions is an innovative Information Technology Service Provider specializing in software development and digital solutions. We design, develop, and deploy technology-driven systems that help businesses streamline operations, improve efficiency, and achieve sustainable growth in an increasingly digital world. With a strong focus on quality, reliability, and scalability, Asorkuenu IT Solutions partners with organizations across various industries to deliver custom-built software solutions tailored to their specific business needs.
Email : gbogbofamily@gmail.com
Location : Greater Accra Region, Ghana
Uncover root causes, agent coaching opportunities, and product issues from support calls. We build custom web applications to replace manual call sampling, spreadsheet-based categorization, and anecdotal quality assurance. The system automates the transcription and analysis of 100% of support conversations, using NLP to detect sentiment, intent, compliance breaches, and emerging topics. Tailored to your support domains, it provides support directors and product managers with clear insights into driver of contact volume, agent performance gaps, and unmet customer needs, enabling scalable service quality improvement.