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Customer Service Delivery is a breakthrough business and leadership book by renowned consultant Patrick Otieku-Boadu, offering a revolutionary approach to service excellence in today’s fast-paced and customer-driven world. Based on his years of hands-on experience in the field and backed by behavioral modeling insights, this book offers a fresh, practical perspective for leaders, managers, and frontline staff who want to elevate their customer service culture.
✨ The book challenges traditional views on customer satisfaction and introduces a mindset-based framework that drives genuine, consistent, and impactful service.
✨ It is packed with transformative strategies that empower teams to develop empathy, proactivity, emotional intelligence, and systems-thinking in customer interactions.
✨ Designed to provoke thought and prompt team discussions, it is ideal for staff meetings, clinical review sessions, and service training modules.
✨ A must-have resource for organizations serious about building loyalty, improving customer retention, and creating a service culture that sets them apart.
✅ Key Highlights
• Offers a fresh, behavior-based approach to service excellence
• Applicable across industries—retail, healthcare, banking, telecom, public sector, and more
• Designed for managers, team leads, and entire customer-facing teams
• Suitable for staff development sessions, coaching circles, and service quality improvement programs
• Authored by one of Ghana’s most respected corporate training consultants
⚡ Customer Service Delivery is perfect for:
• Customer service professionals and trainers
• HR and Learning & Development (L\&D) teams
• Business owners and entrepreneurs
• Public sector agencies and private companies
• Corporate trainers and service quality consultants

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Product Details

Attribute	Value
Title	Customer Service Delivery – Redefining Service Excellence for Modern Organizations
Author	Patrick Otieku-Boadu
ISBN	978-9988-53-326-7
Year Published	2020
Pages	189
Format	Paperback
Weight	0.4 kg
Tags	Customer Service Delivery, Patrick Otieku-Boadu, Customer Experience, Business Books Ghana, Service Excellence, Spearhead Consult, Emotional Intelligence, Soft Skills

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- About the Author: Patrick Otieku-Boadu

Patrick Otieku-Boadu is a highly acclaimed training consultant, leadership strategist, and author with extensive practical experience in people management, customer service, and emotional intelligence. As a Master NLP Practitioner, mBIT Life Coach, and Heartmath Trainer, Patrick brings a unique blend of technical expertise and human-centric insights to corporate training.
He has trained thousands of professionals across industries and is widely respected for his engaging workshops and impactful writing. His books, including Mastering People Management and The Pursuit, are widely used in corporate training programs across Ghana and beyond.