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Navigate challenging workplace relationships with confidence using Emotional Intelligence: Dealing With Difficult People, part of Harvard Business Review's acclaimed series on emotional intelligence that brings research-based insights to real-world challenges! Part of Harvard Business Review's series on emotional intelligence, this concise but powerful guide provides practical strategies for handling the most challenging interpersonal situations at work. Drawing on the latest research in psychology and organizational behavior, it helps readers understand why difficult people behave as they do and, more importantly, how to respond effectively without losing your cool or compromising your values. Learn to identify different types of difficult behaviors, manage your own emotional responses, communicate effectively under pressure, set appropriate boundaries, and turn conflict into productive conversation. The HBR brand ensures content that is authoritative, evidence-based, and immediately applicable to real workplace situations. Perfect for managers, team leaders, and anyone who has to work with challenging colleagues, clients, or bosses. Emotional intelligence is increasingly recognized as a critical factor in career success, and this guide delivers exactly what you need to strengthen yours. Order Emotional Intelligence: Dealing With Difficult People today and transform how you handle workplace challenges!