How do I contact Support Team?
Answer
If you need help using Namidor or have run into an issue, you can easily reach our Support Team via email. We're here to assist you as quickly as possible.
Contacting Namidor Support via Email:
Please email us at:
customer-service@namidor.com
Tips to get the fastest and most accurate response:
Platform issues:
If something isn't working on the website, let us know what device, browser, or app version you're using. Include screenshots if possible to help us see the issue clearly.
Payment or Premium Offer issues:
Please describe the issue in detail. Include the package name, payment method used, amount, date, and depositor's name. If available, attach a payment receipt or transaction alert for faster assistance.
Suspicious or scam activity:
If you suspect fraud or have dealt with a suspicious user, email us the full details. Include a link to the user's profile, a description of what happened, and any screenshots or evidence you can provide. The more details you give, the faster we can take action.
Why don't we offer phone support?
Since most cases require screenshots, written details, or tracking history, handling support via email helps us serve you better and maintain clear communication records. This way, our team can resolve your issue efficiently and keep track of ongoing support cases.
Need a callback for Premium Services?
If your issue relates to Premium Services and you would prefer to speak with someone directly, please call us at +233 (0) 593 854 493. Our Support Team is available to assist you.