osTicket
Free, open-source help desk and support ticketing system for businesses and organisations of any size.
About osTicket
osTicket is a web-based customer support ticketing system. It collects enquiries from email, web forms and API calls and routes them to the right team, so support requests are handled in one place.
The software is free to download and self-host. The publisher also offers a separate cloud-hosted service, SupportSystem, with a 30-day free trial, for organisations that prefer not to run their own server.
- Dashboard and reports on help desk activity
- Ticket filters that send tickets to the right department
- Configurable help topics
- Customer support portal
- Service level agreements based on business hours
The publisher states that it is used by more than 15,000 businesses worldwide. These figures come from the vendor and have not been independently checked.
What it does
Requirements & licence
| Runs on | Web browser |
|---|---|
| Internet | Needs internet |
| System requirements | Self-hosted: a web server with PHP and a MySQL-compatible database. Check the documentation for current versions. |
| Licence | Open source — GPL-2.0 |
| Source code | Source code is available |
| Distribution | Official publisher download |
| Last updated | 22 Oct 2026 |
| Support | Community or self-service |
| Documentation | Read the user guide |
Downloads
Learn osTicket
Hand-picked video tutorials from YouTube to help you get started and get more out of it.
Videos are made by independent creators and play from YouTube. More on YouTube
Get trained on osTicket
Want yourself or your team trained to use osTicket properly? Tell us and we will arrange a trainer — online or in person.
Do you teach osTicket? Become a trainer.
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Publisher
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