Salesforce

Cloud CRM platform with AI agents for sales, service, marketing and commerce teams in businesses of all sizes.

by Salesforce, Inc.

Salesforce is a cloud-based customer relationship management (CRM) platform. It brings customer data, business applications and AI agents together so that sales, service, marketing, commerce and IT teams can work from the same records.

The company describes its products as an "agentic" platform. Agentforce is used to build and run AI agents that handle routine work and customer enquiries, within rules the business sets. Data 360 brings data from different sources together, and Customer 360 holds the business rules and workflows.

The wider range covers Slack, Sales, Service, Marketing, Commerce, Small Business, Tableau for analytics and the Salesforce Platform for building apps. A Headless Toolkit, with APIs and MCP servers, lets developers connect Salesforce to other AI tools and custom interfaces.

Sales, service, marketing and commerce applications
AI agents through Agentforce
Data integration and analytics
Developer tools and APIs

A free trial is offered, with no credit card needed and no software to install. Prices vary by product and edition, so check the Salesforce pricing pages before buying.

Made for Small businesses Enterprises Professional services

What it does

Customer relationship managementManage leads, contacts, accounts and customer service data in one platform.

AI agentsAgentforce is used to build and run agents that handle routine work and customer enquiries within set guardrails.

Sales, service and marketing appsSeparate products for sales, service, marketing, commerce and small business teams.

Data unificationData 360 federates and harmonises data from multiple sources for use by teams and agents.

AnalyticsTableau is offered for analytics and dashboards.

Developer toolsThe Headless Toolkit provides MCPs, APIs, plug-ins and skills to connect Salesforce to other AI tools and apps.

Slack integrationSlack is offered as a workspace where people and agents work with Salesforce context.

Free trialStart for free with no credit card and nothing to install.

Multi-user Reports & analytics API access Customer management Workflow builder

Requirements & licence

Runs on	Web browser
Internet	Needs internet
System requirements	Modern web browser and an internet connection.
Licence	Commercial — Proprietary commercial subscription
Source code	Not included — you buy the right to use the software, not ownership of the code
Distribution	Online service
Last updated	22 Oct 2026
Support	Community or self-service
Documentation	Read the user guide

Downloads

Download from the official site

From www.salesforce.com

Go to source

Learn Salesforce

Hand-picked video tutorials from YouTube to help you get started and get more out of it.

Full course Beginner

Salesforce Course For Beginners | Learn in 3 Hours | Salesforce Training [2024] | Free Tutorial

CRS Info Solutions · 639.5k views

Tutorial Beginner

Salesforce CRM Full Training Tutorial For Beginners | 2022

Nick Boardman · 1M views

Tutorial

How to Become a Salesforce Administrator in 30 Days | 30 Days Challenge | Salesforce Training

Salesforce Hulk · 149.2k views

Tutorial

Tutorial Salesforce CRM - Cómo Usar Salesforce | 2025 Español

Simple Salesforce · 167.6k views

Videos are made by independent creators and play from YouTube. More on YouTube

Get trained on Salesforce

Want yourself or your team trained to use Salesforce properly? Tell us and we will arrange a trainer — online or in person.

Request trainingA short form. We reply quickly. Ask on WhatsAppChat with us about training.

Do you teach Salesforce? Become a trainer.

Reviews

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Publisher

Salesforce, Inc.

1 listing on Namidor Website Contact about this software

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