Zendesk

AI-powered customer service platform for support teams to handle tickets, chat, voice and knowledge in one place.

by Zendesk, Inc.

Zendesk is a customer service platform that combines ticketing, messaging, voice and a knowledge base with AI agents. It is aimed at support teams that want to resolve customer enquiries across several channels from one system.

The company says its AI agents can resolve issues end-to-end and automate up to 80% of interactions. These figures are the vendor's own claims and have not been independently verified.

Beyond customer service, Zendesk lists products for employee service, IT service management and contact centres. It also offers a copilot for agents, quality assurance scoring of human and AI agents, and workforce management for forecasting and scheduling.

Ticketing, messaging and live chat
AI agents and agent copilot
Voice and contact centre tools
Knowledge base and reporting
Marketplace with 1,800+ apps and integrations

A 14-day free trial is offered, with no credit card required. Pricing for paid plans is published on the vendor's website.

Made for Small businesses Enterprises

What it does

AI agentsAutomated agents intended to resolve customer issues end-to-end across channels.

TicketingTrack, organise and resolve customer tickets in one place.

Messaging and live chatEngage customers on a website or mobile app.

VoiceManage and resolve customer calls, with AI-assisted handling.

Knowledge baseConnected knowledge used to support both agents and AI-driven resolutions.

Agent copilotAI assistant to help service teams in their work.

Quality assurance and workforce managementScoring of human and AI agent interactions, plus forecasting and scheduling.

Marketplace and integrationsOver 1,800 apps, partners and integrations listed by the vendor.

Multi-user Reports & analytics WhatsApp messaging API access Customer management Workflow builder

Requirements & licence

Runs on	Web browser
Internet	Needs internet
System requirements	Modern web browser and an internet connection.
Licence	Subscription — Commercial SaaS subscription
Source code	Not included — you buy the right to use the software, not ownership of the code
Distribution	Online service
Last updated	22 Oct 2026
Support	Community or self-service
Documentation	Read the user guide

Downloads

Download from the official site

From www.zendesk.com

Go to source

Learn Zendesk

Hand-picked video tutorials from YouTube to help you get started and get more out of it.

Full course Beginner

Zendesk Tutorial 2026 | Step by Step for Beginners

George Vlasyev · 69k views

Tutorial Beginner

Zendesk 101: How to use Zendesk for customer support

Zendesk · 81.9k views

Tutorial

Zendesk Tutorial For Customer Service 2026: How To Use Zendesk

Tutorials by Manizha & Ryan · 209.6k views

Tutorial

Zendesk Tutorial: Customer Service Software & Sales CRM

IM Toolkit · 73k views

Videos are made by independent creators and play from YouTube. More on YouTube

Get trained on Zendesk

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Reviews

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Publisher

Zendesk, Inc.

1 listing on Namidor Website Contact about this software

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