Zoho Desk
Cloud help desk software with AI assistance for support teams handling customer queries across channels.
About Zoho Desk
Zoho Desk is a cloud-based help desk platform that brings customer conversations from several channels into one workspace. It is aimed at businesses that want to organise support work and respond to customers consistently.
The platform includes Zia, Zoho's AI assistant. According to the vendor, AI agents can handle routine issues from start to finish and pass cases to a person when judgement is needed. Zia can also draft replies and flag issues early.
Teams can set up a branded help centre where customers track tickets, read knowledge base articles, join community discussions and use an AI bot. Ticket routing, shared ownership, internal notes, automated actions and service level agreements with escalations help keep work on track.
- Real-time dashboards, reports and customer happiness tracking
- Integrates with 360+ apps, including the wider Zoho ecosystem
- Vendor states plans are flexible with no long-term lock-ins
Pricing is shown on the vendor's website; check the current plans before buying.
What it does
Requirements & licence
| Runs on | Web browser |
|---|---|
| Internet | Needs internet |
| System requirements | Modern web browser and an internet connection. |
| Licence | Subscription — Commercial SaaS subscription |
| Source code | Not included — you buy the right to use the software, not ownership of the code |
| Distribution | Online service |
| Last updated | 22 Oct 2026 |
| Support | Community or self-service |
| Documentation | Read the user guide |
Downloads
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Publisher
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